Terms of service

📜 TERMS OF SERVICE

LocknAlert (Pty) Ltd

Last updated: (today’s date)

1. Overview

LocknAlert (“we”, “us”, “our”) provides locally operated smart home and security products, software, and related services. By purchasing, accessing, or using our products or services, you agree to these Terms of Service.

If you do not agree, do not use our products or services.

2. Products & Services

LocknAlert products are designed to run locally, without reliance on cloud services or subscriptions.

Our offerings may include:

  • Hardware devices

  • Pre-installed or configured software

  • Integration and setup services

  • Optional remote access features

Product availability, specifications, and pricing may change without notice.

3. Installation & Configuration

Where installation or configuration is provided:

  • You are responsible for ensuring compatibility with your existing systems.

  • Network reliability, power stability, and third-party equipment are outside our control.

  • We are not responsible for failures caused by third-party hardware, software updates, or environmental factors.

4. No Guaranteed Compatibility

While we strive for broad compatibility:

  • Not all alarm panels, firmware versions, or third-party devices are guaranteed to work.

  • Compatibility may change due to updates from manufacturers outside our control.

  • It is your responsibility to review compatibility information before purchase.

5. Software & Updates

  • Software may include open-source components governed by their own licenses.

  • Updates may change functionality, improve security, or remove deprecated features.

  • We do not guarantee uninterrupted operation or future feature availability.

6. No Emergency Monitoring

LocknAlert is not an armed response or emergency monitoring service.

Our products:

  • Do not replace professional security response services

  • Do not guarantee prevention of loss, damage, or injury

  • Are provided as tools to enhance automation and visibility only

7. Limitation of Liability

To the maximum extent permitted by law:

  • LocknAlert is not liable for indirect, incidental, or consequential damages

  • We are not responsible for loss of data, property damage, or security breaches

  • Total liability is limited to the amount paid for the product or service

Use of our products is at your own risk.

8. Returns & Refunds

  • Returns are subject to inspection and approval.

  • Custom-configured or installed products may not be eligible for refund.

  • Shipping and handling fees are non-refundable unless required by law.

9. Intellectual Property

All LocknAlert branding, designs, documentation, and original software remain our intellectual property. You may not copy, resell, or redistribute without written permission.

10. Privacy

Your privacy matters. Please review our Privacy Policy for details on how data is handled.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our products or services constitutes acceptance of any changes.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

13. Contact

Questions about these Terms?
📧 support@locknalert.co.za