Returns & Warranty Policy

This policy applies to all purchases delivered within South Africa. If you have any questions, please email support@locknalert.co.za.

Returns (Non-Defective Products)

You may return your LocknAlert device if it’s unused and in new condition:

• Returns accepted within 7 days from delivery.
• Product must be new, unused, and in original packaging.
• Exchanges are not available for non-defective items — refunds only.
• Returns may be sent by courier (mail) or delivered to an approved drop-off location.
• The customer is responsible for the return label and shipping.
• A 30% restocking fee applies on non-defective returns.
• Original shipping charges are non-refundable.
• Refunds are processed within 7 business days after inspection.

1-Year Warranty (Defective Products)

All LocknAlert devices include a 12-month warranty against defects in materials or workmanship:

• If your unit is defective, LocknAlert will arrange free courier collection within South Africa.
• We will test the unit on receipt.
• If confirmed faulty, we will exchange it with a replacement unit at no cost.
• If not faulty, courier costs (to us and back to you) will be billed to the customer.

Exclusions: Incorrect wiring/installation, liquid ingress, lightning/surge, modification, misuse, or operation outside specifications.

How to Start a Return or Warranty Claim

Email support@locknalert.co.za with:

• Your order number
• Reason for return or description of the fault (photos/videos help speed things up)
• Your contact details and preferred method (courier or drop-off)